Meet ECL: Kempower’s local sales and service partner in New Zealand

At Kempower, we believe the charging experience should feel effortless — for both EV drivers and the people running the sites behind the scenes. That’s why having the right local partner matters. 

ECL is one of New Zealand’s most experienced and trusted infrastructure services businesses. It has been around since 1957, which means it has seen it all—from the early days of fuel infrastructure to the rapid growth of EV charging. Today, it works across the country delivering, maintaining, and supporting the systems that keep New Zealand moving, including payment systems, forecourt tech, energy equipment, and in recent years also EV charging. 

With over 300 staff spread across 19 service locations, ECL offers true nationwide coverage — operating 24/7, 365 days a year. In 2023 alone, they responded to nearly 50,000 service calls and resolved more than 300,000 tickets through their helpdesk. Their reach is impressive, but it’s the depth of experience and commitment to quality that really sets them apart. 

What ECL means for Kempower? 

For Kempower customers in New Zealand, working with ECL means more than just having someone install the charger. It’s about knowing there’s a reliable, certified, experienced and competent team that proactively support your site before, during and long after commissioning. 

When it comes to installations, ECL understands the complexity of real-world sites — whether it’s a retail forecourt, a fleet depot, or a logistics yard. They know how to design and build safe, compliant charging sites that are ready for heavy use from day one. 

But their real strength lies in what happens next. ECL takes care of ongoing preventative maintenance, helping to avoid problems before they begin. And if something unexpected does happen, they’ve got a local 24/7 helpdesk that can respond in real-time — with specialist system engineers often solving issues remotely without the need to dispatch a technician. When a site visit is needed, they’ve got certified Kempower technicians on the ground and spare parts stocked nationwide for critical & rapid response. 

Their remote monitoring systems give them visibility across every site, while customers benefit from clear monthly reports that track performance, uptime and response metrics. It’s a full-service partnership — designed to remove the stress from operating a high-capacity charging site. 

Real-world impact 

ECL has been working on the installation and maintenance of Kempower chargers at select EV charging sites across Z Energy’s public charging network since 2021.  Based on the overwhelmingly positive feedback Kempower has received from both site operators and drivers, the chargers have earned a reputation for their reliability and ease of use. 

Z has plans to install more Kempower chargers in 2025 at Z public EV charging sites, and ECL will have the opportunity to continue to work with Z to progress the rollout of public EV charging infrastructure in New Zealand.  

More than just maintenance 

At the end of the day, it’s not just about keeping the chargers online. It’s about making sure that the experience — for the end user and the operator — is smooth, reliable, and future-ready. ECL brings the experience, tools, and people to make that happen. They’re not just a subcontractor — they’re an extension of Kempower’s team in New Zealand, working behind the scenes to help every site perform at its best. For anyone building or managing an EV charging network in New Zealand, that kind of local support makes all the difference.

Information about ECL:

https://www.eclgroup.co.nz